Obtain a Product Verification Pack

To obtain a PVP, you need to create a change request ticket in Oracle Life Sciences Customer Support Portal.

1. Log in to the Life Sciences Customer Support Portal.
2. Click Create Request in the upper right corner, then select Support Request.
3. In the Summary field, enter your request as a short text.
4. From the Severity drop-down list, select 4 - Low.
5. In the Description field, provide the SFTP access details to a remote folder where the Oracle support team can copy the requested PVP files.
6. If you have a ticket reference number that corresponds to this request, enter it in the Alternative reference number (if applicable) field.
7. From the Oracle Internal radio buttons, select No.
8. From the Customer drop-down list, search for your company's name and select it from the list.
9. From the Product drop-down list, select Argus Safety.
10. From the Business Service drop-down list, select a business service or No Value.
11. From the Issue Category drop-down list, select General Inquiry.
12. From the Environment drop-down list, select the environment type.
    If you select Other or Not Sure, enter the URL of the application in the Application URL/Website Address field.
13. You can attach files relevant to the request in the Attachments section.
14. In the Additional Watchers field you can enter one or more email addresses to be notified about this request, separated by a semicolon.
15. Click Submit.
    You will receive an email confirmation of your submission.