Run the initial ETL

To run the initial ETL, you need to create a change request ticket in Life Sciences Customer Support Portal.

1. Log in to the Life Sciences Customer Support Portal.
2. Click Create Request in the upper right corner, then select Support Request.
3. In the Summary field, enter a short description of your request.

   Example: Run <product name> initial ETL in the <environment name> environment.

4. Select appropriate values from the Severity drop-down lists.
5. In the Description field, enter a detailed description of your request.
6. If you have a ticket reference number that corresponds to this request, enter it in the Alternative reference number (if applicable) field.
7. From the Oracle Internal radio buttons, select No.
8. From the Customer drop-down list, search for your company's name and select it from the list.
9. From the Product drop-down list, select Argus Safety.
10. From the Business Service drop-down list, select the name of the server where you want to run the initial ETL.
11. From the Issue Category drop-down list, expand Service Request, then Application, General, and select Action.
12. From the Environment drop-down list, select the environment where you want to run the initial ETL, and make sure your selection is consistent with the value you selected in the Business Service drop-down above.
    If you select Other or Not Sure, enter the URL of the application in the Application URL/Website Address field.
13. You can attach files relevant to the request in the Attachments section.
14. In the Additional Watchers field you can enter one or more email addresses to be notified about this change request, separated by a semicolon.
15. Click Submit.