Add reporter information

1. In the Reporter Information section, click Select.
2. In the Reporter Lookup dialog box, enter the search criteria, and click Search.
   • All filter criteria you have entered on the Reporter Look Up dialog box are saved as user preferences while it populates the reporter information on the General tab.
     • If you have reporter information in the case, the information appears in the Reporter Lookup dialog box and search is performed.
     • After performing the search the search criteria is retained as user preferences. The next time you perform a search, these preferences appear.
     • When you log out, the user preferences are retained and are available the next time you log in.
     • To clear all the values in the filter elements, click Clear.

   Tip:

   You can choose to search either by Search Cases or by Search List Maintenance.
3. From the search results, select the reporter information, and click Select.

   The selected, pre-defined information is added to the fields.