Generate a letter on a case

  1. Hover over the Case Actions menu, and click Open.
  2. On the Case Selection page, enter the search criteria for a case and click Search.
  3. From the results list, select a case.
  4. From the Case Form for the case, click the Activities tab.
  5. In the Contact Log section, click New Letter.
  6. From the Custom Letter Templates dialog box, select a letter template and click OK.
  7. From the Save Letter dialog box, click Yes and modify the application generated letter as appropriate.

    Alternately, click No to save the Oracle Argus generated letter as is.

  8. In the Attach Letter for Case dialog box, click Browse and navigate to the location of the saved letter.

    Tip:

    You can then modify the value in the Date Sent field in the Contact Log to schedule an action item for the letter.

The following table describes the meaning/status of various letter icons.

Icon Status
Green Exclamation point Scheduled letter is awaiting to be sent
Red exclamation point Letter is overdue (Date Open > System Date)
2 letters Indicates email success status
blue envelope Click this button to open a message editor

Parent topic: Review cases