An enabled integration keeps failing

You'll find out about an integration failure from a notification email. Follow the steps in this topic to troubleshoot any potential issues with your integration.

1. Check your email. When an integration fails, you receive an email notification. That email includes:
   • The safety report ID (Oracle InForm to Oracle Argus Safety) or the subject ID (Oracle Clinical One Platform to Oracle InForm and Oracle Clinical One Platform to Veeva Vault CTMS) or the job ID (Oracle Clinical One Platform to Almac, Fisher Clinical Services or SmartSupplies PMD).
   • The ID of the job that failed.
   • The name (title) of the integration.
   • The date and time (UTC) when the job status changed to Failed.
2. Check for common causes of job failure.

   If you're still having trouble, visit the Oracle Health Sciences Support Cloud for assistance and include the following information in the ticket:

   • The integration title, the ID of the job that failed, and the time when it failed. You can get all three from the email notification.
   • Name of the Oracle InForm study that needs to send safety data to Oracle Argus Safety.
   • Any other details that you consider relevant.
3. After the issue is resolved, resend the job if necessary:
   1. On the Home page, click the row of the integration group indicated in the integration failure email to expand it.
   2. Click the safety report or job indicated in the email to see jobs under it.
   3. Click the job that has the ID indicated in the email.
   4. Review information in the Job Details pane on the right.
   5. In the Job Details section on the right, click Resend.