Oracle Siebel CTMS Subject Visit (SV) integration - improved error message

Authentication error messages have been improved, providing a description that is easier to understand, clearer guidance for users, and more relevance to the encountered issue.

For integration managers

Integration managers now see more descriptive error messages in both the User Interface (UI) and in email notifications when an authentication error is encountered. To learn more about the integration, see Oracle Siebel CTMS Subject Visit (SV).

Table 2-1 Authentication error details

Action resulting in error

Details

Authentication issues (401 error)

Previously, a nondescript error message was displayed in the Oracle Clinical One Digital Gateway user interface and was sent by email to configured users. Previous error message: Failure Message: Remote call failed with error: Integration Title: (integration title). Exception in TMMCS Subject Transporter: No content to map due to end-of-input at [Source: (String)""; line: 1, column: 0]null New error message: Failure Message: Remote call failed with error: Integration Title: (integration title). Exception in CTMS Subject Transporter: Error while performing an API call to CTMS system. Status code: 401|<>. Error occurred while connecting with the CTMS system. Please ensure you have the correct user credentials and target URL configured in the integration file.null Introduced to address enhancement request 36858344.

Already working with this integration and a live study?

You do not need to take any actions. Going forward, the enhanced error message is used with all integrations, even those that are already active with a production study.