Step 1. Get an account for My Oracle Support (MOS)

Note:

Unless you already have a My Oracle Support (MOS) account, you don't have to get another account. Getting an account takes just a couple of minutes and you only have to perform this task once.

1. If you think you might have a MOS account but aren't sure of your user name or password, follow these steps to retrieve your sign-in details. Typically, you already have a MOS account if:
   • You were identified as the primary contact from your organization for the deployment of Oracle Clinical One Platform when the environment was first provisioned. If you were the primary contact, you received the Welcome letter from Oracle and were provisioned with a My Oracle Support (MOS) account during the onboarding process.

     or

   • You've ever signed into Support Cloud. The two sites use the same account.
   1. Open My Oracle Support, and below the Login to My Oracle Support button, click Forgot password?.
   2. Follow the instructions on the page to retrieve your sign-in details.
2. If you don't have a MOS account, follow these steps to get one:
   1. Open My Oracle Support and below the Login to My Oracle Support button, click Register as a new user.
   2. For step-by-step instructions for registering, see Creating a New User Account on My Oracle Support (Doc ID 1100133.1).

Next step: Step 2. Associate your MOS account with your organization's customer support identifier (CSI).