5 Troubleshoot

• Browse the Known Issues List
  When you are running into issues related to any of the Oracle Clinical One Platform standard reports, extracts, or archives, make sure you browse the Known Issues List.
• Plus and minus characters cannot be displayed in a CSV file
  When generating reports, note that the plus (+) and minus ( - ) characters are not properly displayed in reports that are generated in CSV format. This applies to reports generated by both site and sponsor users. While this issue does not cause any data loss for your study, it does prevent you from properly viewing your study's collected data.
• What are the limitations on SAS variables, data set names, and labels?
  You can avoid issues with your data extracts in Oracle Clinical One Platform by following certain guidelines when creating SAS elements.
• What if Chinese characters don't display correctly when I open a CSV report in Microsoft Excel?
  Follow these steps to render multi-byte characters, including Chinese characters, in Microsoft Excel.