Unlock a question or query

Sponsor users can unlock questions and queries that have been previously locked to prevent users from modifying subject data.

Sponsor users provided with the Lock Subject Data Entered at a Site permission have the ability to unlock queries that were locked in order to prevent other users from updating that subject's data.

Tip:

If the item's data you would like to unlock has been previously cleared, it may be necessary to refresh the page to view the Unlock option in the menu.

Use the following steps to unlock a query:

1. Determine in which mode you need to work. For step-by-step instructions, see Access your study in a specific mode.
2. Along the top, make sure Subjects is selected.
3. From the Site drop-down, select a site. For step-by-step instructions, see Filter subjects in a study.
4. Select a visit with locked queries.
5. On the Visit screen, click the Unlock Data drop-down and select Unlock.
6. Choose one of the following:
   • The checkbox next to the question or form that you would like to unlock.
   • The checkbox next to Forms in the Forms side panel to unlock the entire visit.
7. In the Unlock Data dialog, choose an option from the Reason for Change drop-down, then select Unlock.
   An unlock icon () appears next to the query.
8. Select Save & Close.