- Sponsor and CRO User Guide
- Before you configure a study
- Activate a study
Activate a study
As a study creator, after creating your study in the application, you must create a Change Request in Oracle Life Sciences Support Cloud to activate the study.
Note:
The study designer can start designing the study at any time, even before this ticket is entered and resolved.-
Make sure you have a single sign-on account and that you specified a password for your Support Cloud account. For more information, see Specify a password for Support Cloud.
Create a study in Oracle Clinical One Platform. For step-by-step instructions, see Create a study.
Create a Change Request:
- Determine whether the study has been activated and a database has been created
for it.
- If you signed a contract for one study, the study database is already set up, the study is activate, and you can start testing it at any time.
- If you signed a capacity contract, the study database is set up for the first study. For all other studies, you must create a Change Request in Support Cloud so that the database can be created. After the ticket is resolved, the study is active and you can start testing it.
- To navigate to the Oracle Life Sciences Support Cloud.
- In the upper-right corner of the screen, click Create Request.
- On the newly loaded page, click Complete a new installation.
- Fill-in the following fields:
Field Description Summary
In this field, enter Clinical One Study Provisioning <study> for <ShortOrgId>-clinicalone.oraclecloud.com.
Note:
Replace <study> and <ShortOrgId> with the exact values as created in the Service Activation Request (SAR).Severity
Select High.
Description
In this field, enter Please provision a Clinical One Study for customer <customer> and study <study>.
Note:
Replace <study> with the exact value as created in the Service Activation Request (SAR). Use copy and paste to get the study name from the SAR to prevent any typos or discrepancies.Category
Select the following options, one by one:- Change - Cloud Environment
- Application
- Setup
Oracle Internal
Select No.
Customer
Select the organization that you are a part of.
Product
Select Clinical One.
Business Service
Select Clinical One - <customer name>.
Environment
Select Prod / Live.
Implementation Window
Typically, you would select As Soon As Possible.
Date Required By
Select a specific date by which the study must be activated.
Action
Select either Study Provisioning or Capacity.
Tick if sFTP path is not applicable for this request
Select the checkbox for this option.
- If required, click Choose file and attach a file from
your computer that would help with identifying the study that must be
activated,This is an optional step.
- In the Additional Contacts field, include the email addresses of other team
members or Oracle representatives who must be aware of the updates related to
your study's activation.This is an optional step.
- After receiving the email that your study has been activated, inform the study
team that the study designer can start testing the study at any time.
Note:
Within 1 or 2 business days of submitting the ticket, look for an email from Oracle HSGBU Support (oracle_hsgbu_support@custhelp.com) with a subject of Support Incident <incident number> has been closed.
Parent topic: Before you configure a study