1. Sponsor and CRO User Guide
  2. Reference information
  3. Frequently Asked Questions (FAQs)
  4. Inventory management and dispensation FAQs (for clinical supply managers)
  5. What do I do if a shipment is lost?

What do I do if a shipment is lost?

You must mark the shipment as lost, and then check the supply settings to see when the resupply process runs next.

  • You mark the shipment as lost so that the kits in the shipment are no longer counted in inventory for the sites they were headed to, so the next time inventory runs, new shipments are created.
  • When you check the supply settings to see when the resupply process runs next, consider whether the next shipment will meet the site's needs. For example, if the resupply process won't run for another 6 days, you might need to create a manual shipment or update the settings so that the resupply process runs sooner and the site can be restocked.

Parent topic: Inventory management and dispensation FAQs (for clinical supply managers)