Add a topic state

When you add a topic state, you can define its workflow state transitions: the path used to move a topic from one state to another in the workflow.

You can select one or more states as the Possible next states and you can specify which transitions require approval.

1. In the left navigation pane, click the Settings icon ().
2. In the Configure System section, click Manage Topic Workflow Configurations.
3. Click the configuration's Row Action menu (), and then click Edit.
4. On the Edit Topic Workflow Configuration page, click the Topic States card.
5. Click the Add State link.
6. Enter the Name of the topic workflow state.
7. Enter the Description of the topic workflow state.
8. In the Possible next states field, specify the states that users are able to assign to a topic in this state.
   1. To select a state, click Select States, then select one or more available values and move them to the Selected Values list.
   2. (Optional) Add a filter by clicking the Show Filter Options link and choosing filter options.
   3. Click OK.
9. If the user must have Approval permission to transition the topic to this state, select the Requires Approval check box. The user must have Approve Topic State Changes permission.
10. To indicate that a state closes a topic when it is assigned, select This is a final state.

    To work with a topic that is in a final state and visible to any work team, you must have the Reopen Topic work team permission, and a non-final state, such as Reopened, must be defined as a possible next state. You can then reopen the topic and change its current state to a non-final state before editing it further.

    Note:

    The topic workflow configuration may also require that all of a topic's actions be in a final state before the topic itself can be assigned a final state. See Edit Workflow Configuration Options.
11. Click OK.

    After you define the workflow states for topics and define the fields that store topic information, you should review the level of access assigned to each field and state. When you add a new state, by default every topic field is editable when the topic is in that state. You can modify the level of access for each field to hidden, visible, editable, or required for the new state.