Resubmit a failed site request

When a request fails, it's status shows Failed on the Site Archives page. A ZIP folder is still created and contains files for any subjects for which the request was successful. The ZIP folder also includes a failure report. You can correct the errors and resubmit the request.

Tip:

If available storage space is exceeded, archive requests will continue to fail with the status Failed-out of storage space. You can manually delete outdated or downloaded archives you created.

1. On the Site Archives page, locate a site request with a Failed status.
2. Click the Request Name.

   On the Request Details page, you can see which files failed and why, files that succeeded and are ready for download, and a failure report.

   • The reason for failure appears in red in the State column. You can click the reason to see more information.
   • Files that were successfully created are labeled Ready for Download in green.
3. To download a successful file, click its check box, then click Download.
4. To resubmit a failed file:
   • Try resubmitting the file as is by selecting its check box and clicking Resubmit. Sometimes, just resubmitting the request works.
   • Understand why some files failed by reviewing the details in the failure report. Each line of the report describes a single file failure. To view the failure report, select it from the Reports menu in the navigation pane at the left. You cannot download the report.
   • Create a new request based on fixing the errors and submit it.