Queries: Cycle Times

Queries: Query Cycle Times report elements let you report on how long it takes for queries to move from one state to another.

Report element	Description
Days Opened to Answered	Data type: Numeric Description: The number of days from when a query was first opened to the last time it was answered. How calculated: The calculation begins on the first day when the status of a query was set to Open and ends on the most recent day when the status of a query was set to Answered. This value is calculated in multiples of 24 (hours) and is rounded down to the nearest whole number. For example, if a query is opened on day 1 at 10 AM and answered on day 3 at 9 AM, the Open to Answered value is 2 days. Data source: Derived and stored in the Reporting and Analysis database.
Days Opened to Closed	Data type: Numeric Description: The number of days from when a query was first opened to last time it was closed. How calculated: The calculation begins on the first day when the status of a query was set to Open and ends on the most recent day when the status of a query was set to Closed. This value is calculated in multiples of 24 (hours) and is rounded down to the nearest whole number. For example, if a query is opened on day 1 at 10 AM and closed on day 3 at 9 AM, the Answered to Closed value is 2 days. Data source: Derived and stored in the Reporting and Analysis database.
Days Answered to Closed	Data type: Numeric Description: The number of days from when a query was last answered to the last time it was closed. How calculated: The calculation begins on the first day when the status of a query was set to Answered and ends on the most recent day when the status of a query was set to Closed. This value is calculated in multiples of 24 (hours) and is rounded down to the nearest whole number. For example, if a query is answered on day 1 at 10 AM and closed on day 3 at 9 AM, the Answered to Closed value is 2 days. Data source: Derived and stored in the Reporting and Analysis database.