Source filters returned no results for special characters

When you filtered consolidated intake worklists by source values that contained special characters such as { (curly braces), the Worklist and Monitor windows did not return matching records. This issue affected filtering for certain EMA-related sources even though the cases were visible in the grid. (39029870)

Before

When you applied source filters in the Consolidated Intake Worklist or Monitor windows, records with source values containing curly braces, such as {HA} EUROPEAN UNION (EVHUMAN-E2B), were not displayed in the filtered results. The cases were visible in the worklist grid, but filtering by the same source displayed no data. The issue mainly affected EMA-related sources and occurred because the system could not correctly process special characters during source look-up.

After

Source filters now correctly return records for source values that contain special characters, including curly braces.

Impacted Areas

Intake Worklist