1. REST API for Oracle Safety One IntakeREST API for Safety One Intake
  2. Troubleshoot

Troubleshoot

I need to debug my cURL app

Use the cURL debugging options, such as:

  • "-v" for verbose output,
  • the built-in trace options for detailed tracing of API calls.

I can't authenticate to make API calls

Read through the options below to see what you can do when you can't authenticate to make API calls.

If you don't have the client ID and secret: Reach out to your customer delegated administrator (CDA) to get that information. You have to store the client ID and secret somewhere safe, so you can use them to authenticate later.

If you have the client ID and secret: Follow these steps to make sure you're all set to authenticate:

  1. Reach out to your CDA to make sure you're provisioned in Oracle Identity Cloud Service (IDCS).
  2. Check with your CDA that the client ID and secret they provided are correct.
  3. Double-check that your cURL is set up the right way. For more details, see Install and Configure cURL.

If none of the above options work for you: Go to Life Sciences Support and expand the entry for Safety One Intake. You can open a support request or call us for urgent issues.