Email intake

Oracle Safety One Intake now provides automatic intake of email content directly from specified inboxes.

Automatic email intake helps you work more efficiently by allowing you to view entire emails within Oracle Safety One Intake, eliminating the need to monitor messages in a separate email account.

Each email triggers the creation of a single intake record within Oracle Safety One Intake. The system auto-processes email attachments according to the rules you define, similar to the way it processes documents uploaded manually or through the REST API. Any email intake records that need additional processing by the user are available in the worklist.

Configuration

Oracle Safety One Intake provides flexible configuration and setup for email intake features. You or your system administrator can do the following:

• Specify and validate the email accounts your organization uses for adverse event reporting
• Identify the folders in those accounts that you want Oracle Safety One Intake to monitor
• Create rules for processing adverse event information ingested from emails. You can set up rules to handle manual validation, grouping, and the use of email header information to create adverse event report details, such as using the sender and receipt date from the header as reporter details and initial event receipt date.
• Define email account details for outgoing emails, which helps ensure a standardized and reliable process for sending emails such as acknowledgments from within Oracle Safety One Intake.

Automated acknowledgments

You can configure Oracle Safety One Intake to send an acknowledgment automatically to the email sender (the adverse event reporter) after the intake record is accepted. Acknowledgment status appears in the Processed dashboard.