Emails with PDF attachments fail processing when Advanced Extraction Subscription is disabled

Before:

You were unable to access or process emails with PDF attachments because they remained stuck in the "System Processing" state indefinitely, preventing them from appearing in the Intake Worklist. This occurred if you did not have an active subscription to Advanced Extraction. (38390538)

After:

If your Advanced Extraction subscription is not active, emails containing PDF attachments complete system processing and successfully advance to the Intake Worklist. The records appear with a "Create New Record" task, letting you manually process the PDF attachments and complete case acceptance.

Impacted Areas:

Email Intake with non-E2B attachments.