Set up outgoing emails

You can configure acknowledgment (ACK) notifications to send when Adverse Event reports are successfully processed into cases. Once the overall configuration is complete and enabled, you can turn on notifications at the source level for integrated email accounts.

1. From the context menu, select Configuration and click Outgoing Emails from the sub-menu.
   You are taken to the Outgoing Email Configuration interface.
2. Make sure the Send emails with this configuration switch is enabled.
3. Complete the fields in the Connection and Authentication sections of the screen.
4. You can create custom SMTP header text appended to the body of the acknowledgment email by switching on Enable Custom SMTP Header.
   The default header text is Confidential: Please treat this email as confidential.
5. Click Test & Update to save the outgoing email details and send a test email.

Once a successful test email has been received with the outgoing email configuration, you can switch on the Send case acceptance (ACK) notification to sender option located in the Settings for each source folder.