Auto-assignment of tasks

With this enhancement, records requiring manual intervention can be assigned automatically to intake processors so they can easily see what they need to work on next, either at the start of their day or when their current task is complete.

They can identify and open the top priority record from the records already assigned to them; if no record is assigned, they can request one. They can also choose to start working on another record as soon as they have finished processing their previous one.

This enhancement means workflow managers no longer have to triage and assign intake records individually or through a third-party tool, providing a significant increase in workflow efficiency and processing turnaround.