System errors

As you work in Oracle Safety One Intake, you may sometimes encounter system errors. To find out how to fix some of the most common errors, see the list below.

Table 12-1 System errors

Error message	What you should do
System Error Something went wrong. We have been notified of the issue and will fix it shortly. If this issue persists, contact your administrator.	You should re-attempt your action. If the error persists, make a note of the actions which have led to the error. Then contact your system administrator, providing this information.
System Error The uploaded document(s): <file name>, <file name> do not meet the required format due to syntax errors or invalid parameters. Please address these issues and upload the documents again. If this issue persists, contact your administrator.	You should review the file, check and fix its extension, then try again. If the error persists, make a note of the actions which have led to the error. Then contact your system administrator, providing this information.
Network Error The server could not be reached. Please check your connection and try again. If this issue persists, contact your administrator.	Verify your connection and make sure you are connected to the internet. Alternatively, check if any applications, such as a Virtual Private Network (VPN), have stopped working as expected. You can then re-attempt your action.
Email not imported; size limit exceeded.	You can discard the email. You can also request for the email size limit to be adjusted by contacting your administrator. For more information about email size limits and automatic email ingestion more broadly, see Modify general email settings
Document(s) not imported; size limit exceeded: <document name>.	You can discard the email. You can also request for the incoming attachment size limit to be adjusted by contacting your administrator.
Document(s) not imported; security scan failed: <document name>.	Your document has been marked as malicious. You can discard the email.
Document(s) not imported; type not supported: <document name>.	Your document is not currently supported. You can discard the email.