1. User Guide
  2. Working with your records
  3. Processing Duplicate Search records

Processing Duplicate Search records

Duplicate search enables you to manually search for existing cases and determine whether an intake record is an initial case or a follow-up. Based on specific search criteria, you can identify potentially duplicate data and decide whether to accept the case as a follow-up to an existing case. You can also create a new case, should no matches be found.

Understand why a record has been flagged as Duplicate Search

The Duplicate Search task is associated with a record in one of the following scenarios:
  • For files compliant with the E2B standard: the system has found no matches among the existing cases in your Oracle Safety One Intake environment. Moreover, your administrator has not configured Oracle Safety One Intake to automatically accept cases as initial from the source of the new record.
  • For PDF, DOC, and DOCX files: the data of the incoming documents requires no review.
  • Oracle Safety One Intake accepts the incoming record as initial, but the system encounters an error.