Retry failed event messages in bulk

Learn how to efficiently manage failed event message retries by filtering the message list and initiating the retry in bulk.

Note:

You must have a business role with “View event messages” permission to complete this procedure.

Also note, Failed event messages are available for 14 days. After 14 days, the messages are automatically removed from the database.

1. From the top navigation menu, hover over More and click Event messages.
2. (Optional) Use the Display messages from: menu at the upper left of the page to specify a date range. Use the Status filter to select Failed. Use the Endpoint filter to choose a specific endpoint where messages have failed. Use the For failed Messages from the past: menu at the upper right of the page to display failed messages from the past Hour (default), Day, 3 Days, or Week.
3. (Optional) Adjust the message list using the Message Contains (search), Show, and/or Type filters.
4. (Optional) If you filtered the list to a subset of messages, and the list now includes successful and failed messages, check the Only Retry Failed check box at the upper right.
5. At the upper right, click Retry.