Retry a single failed event message

Filter the event message list to quickly locate a single failed event message so that you can retry sending it.

Note:

You must have a business role with “View event messages” permission to complete this procedure.

Also note, Failed event messages are available for 14 days. After 14 days, the messages are automatically removed from the database.

1. From the navigation menu, click More and click Event messages.
2. Adjust the message list using the date, search,Status, Type, and Endpoint filters. You can also search a text string (e.g., message GUID, study name, etc.) if preferred.
3. Optionally, you can review the message details before retrying. Click the entry in the Message Type column to open the message drawer. Here, you can view the message details and body. Close the drawer to return to the message list view.
4. Locate the message row for the failed message you want to retry. At the far right, click Retry.