Feasibility surveys

Description Ticket Severity

Due to an issue with the third-party Alchemer API, continuous sum (percentage) type survey questions are not currently included in survey results accessed from the Oracle Site Select user interface or survey export. This is not an issue in Oracle Site Select but affects survey responses for Oracle Site Select.

Workaround: When creating a survey in Alchemer do not change a question's type. Remove the question and add a new question of the new type. Example: A survey has not been sent to sites yet. A question was originally built as a textbox list input, but you'd like to change it to continuous sum. Remove the textbox list question, add a new question to the survey, and select the type as continuous sum.

SEL-15646 3

A survey with a radio button grid question may not download the responses for the question due to an error with the third-party Alchemer API.

Workaround: Resubmit the survey and download the responses.

Preventive measure:

When creating a survey in Alchemer do not change a question's type. Remove the question and add a new question of the new type. Example: A survey has not been sent to sites yet. A question was originally built as a textbox list input but you'd like to change it to continuous sum. Remove the textbox list question then add a new question to the survey and select the type as continuous sum.
SEL-15656 3