Configure custom Support link

If your organization prefers to direct users to a group other than Oracle Health Sciences for end user support, you can configure a custom support link that will display in the application header in Oracle Site Select in Oracle Site Select LITE.

You must have a role with API and Authentication Management permission to complete this task.

1. From the account menu, click Authentication and API configuration.
2. On the right side of the page, under Support link configuration, click the Configure URL for support link radio button.
3. Enter the custom support link URL.
4. At the upper right, click Done.
   The "visit support" links now redirect to the configured URL. Note that the configured URL will not redirect for the following:

   • In both Oracle Site Select and Oracle Site Select LITE, the "support" link in the page footer
   • The error page returned when a Single Sign On (SSO) authentication issue occurs
   • The error returned when survey authorization for an account has expired