Unlocking a user SSO account
If the account was explicitly locked by a delegated administrator, you need to unlock the account before it can be used again. Users who lock their accounts by entering an incorrect password too many times can use the Forgot Password link on the login page to reset their passwords and unlock their account.
Before unlocking an account, check the reason for which it was locked in the first place and check that the person asking to have the account unlocked is the owner. To ensure system security, we recommend that you establish a process to confirm the requester's identity.