Chargeback Transactions Report

Report that shows chargeback information.

Description

The Chargeback Transactions report shows chargebacks across multiple locations in your organization. From the report, you can chose to refund, accept, or defend the chargeback. You can only view chargebacks associated with locations you are permitted to see. If you do not have access to all locations in a chargeback, then the information in the report is limited. Payment Administrators only see data related to accounts they own.

Clicking Help in the Actions drop-down menu opens a pop-up window, providing detailed help documentation to assist you in navigating and customizing your report.

For details about required privileges to view the report, see Predefined Payment Groups and Privileges.

You can view the report by navigating to Payment Cloud Service and then click Chargebacks at the bottom of the dashboard.

In the Chargebacks page, the Chargeback Transaction Metrics Banner and Chargeback Transactions information is visible. To view the other report details, click the Chargeback Reference number.

Chargeback Transaction Metrics Banner

Metric	Description
Chargeback	Number and amount of chargebacks.
Percentage of Chargebacks	Chargebacks as a percent of all transactions.
Action Required	Chargebacks requiring action.
In Progress	Chargebacks with a status awaiting a response.
Defended	Chargebacks with a defense status.
Total Fees	Total fees associated with chargebacks.

Chargeback Transactions

Metric	Description
Chargeback Reference	A unique reference for the chargeback.
Chargeback Amount	Disputed amount.
Chargeback State	Most recent state of the dispute.
Status	Options include Action Needed, Closed, or In Progress.
Defence Due Date and Time	Deadline when the chargeback must be addressed.
Chargeback Date and Time	When the chargeback was raised.
Business Day	Business day of the chargeback.
Chargeback Fee	Monetary amount of the fee.
Chargeback Reason	Dispute reason code.
Location Name	Name of the location.
Payment Location Identifier	Payment reference for the location.
Payment Reference	Original reference for payment.
POS Transaction Reference	Point of sale reference for transaction.
Tender Reference	Unique transaction identifier generated by the point of sale.
Transaction Date and Time	When the Record Type = Received for the transaction.
Transaction Amount	Original transaction amount.
Payment Method	Payment method used in the transaction.
Shopper Interaction	How the guest made the payment. For example, in person or online.
Card Present	Indicates if a card was present or not at time of transaction.
Offline	States Yes if an offline transaction was performed.
Card Bin	BIN number used in the transaction
Card Last 4 Digits	Last 4 digits of the card used in the transaction.
Account Holder Name	Legal business name of the account holder.
Account Holder Code	Code created for the account holder.
Account Name	Name of the account.
Account Code	Code created for the account.

Chargeback Details

Metric	Description
Chargeback Reference	Unique reference for the chargeback.
Chargeback Amount	Amount of dispute.
Chargeback State	Most recent dispute state.
Chargeback Deadline Date and Time	Deadline when the chargeback must be addressed.
Chargeback Date and Time	When the chargeback was raised.
Chargeback Fee	Monetary amount of the fee.
Chargeback  Reason	Dispute reason code.
Chargeback Reason Description	Describes the chargeback reason.

Transaction Details 

Metric	Description
Transaction Status	Most recent status of the transaction.
Transaction Type	Most recent transaction type.
Transaction Amount	Original transaction amount.
Payment Reference	Original payment service provider reference.
Tender Reference	Unique transaction identifier generated by the point of sale.
Entry Mode	Method used to enter the card.
CVM Performed	Two-digit hexadecimal code that indicates the card verification type.

Transaction Event Log 

Table 10-22 Transaction Event Log 

Metric	Description
Status type	Row for each status the transaction has gone through.
Date and Time	When the status occurred.

Fee Details

Table 10-23 Fee Details

Metric	Description
Transaction Amount	Monetary amount against the authorized record type for the transaction.
Transaction Type	Transaction type for each fee charged.
Fixed Fee	Monetary amount of Oracle’s fixed transaction fee.
Variable Fee	Monetary amount of Oracle’s transaction fee based on a variable rate.
Total Fee	Sum of the fixed fee and variable fee.

Card Details

Table 10-24 Card Details

Metric	Description
Payment Method	Payment method used for the transaction.
Card Type	Sub-brand of the payment method. For example, Visa Classic or Visa Debit.
Card Number	Last 4 digits of the card used in the transaction.
Expiry Date	Expiration date.
Issuing Country	Name of the country where card was issued.

Store Details

Table 10-25 Store Details

Metric	Description
Location Name	Name of the location.
Payment Location Identifier	Payment provider’s reference for the location.
Location Address	Address of the location.

Terminal Details

Table 10-26 Terminal Details

Metric	Description
Payment Terminal Identifier	Terminal’s unique identifier. [Device model]-[Serial number]
Terminal Version	POS terminal version.
Payment Device	Model name of the terminal.

Account Details

Table 10-27 Account Details

Metric	Description
Account Holder Name	Legal business name of the account holder.
Account Holder Code	Code created for the account holder.
Account Name	Name of the account.
Account Code	Code created for the account.
Bank Account Name	Name for the bank account.

Parent topic: Reports