Explanation of Chargeback Fees
The following examples explain how chargeback fees are applied. Business days have been added as an example, but these must be considered as a reference only. In these examples, positive values are credited while negative ones are debited.
Chargeback – Defense Failed: Funds Flow
| Business Day | Action | Your Account | Oracle Account |
|---|---|---|---|
|
Business Day 1 |
Sale -100.00 |
N/A |
N/A |
|
Business Day 3 |
Payout |
97.00 |
3.00 |
|
Business Day 20 |
Notification of chargeback Note: Deduction of funds for chargeback and the actual notification of chargeback can be a few days apart. |
N/A |
-110.00 |
|
Business Day 21 |
Collect chargeback amount and fee from your account and deposit to Oracle account. |
-115.00 |
115.00 |
Chargeback – Successfully Defended: Funds Flow
| Business Day | Action | Your Account | Oracle Account |
|---|---|---|---|
|
Business Day 1 |
Sale -100.00 |
N/A |
N/A |
|
Business Day 3 |
Payout. |
97.00 |
3.00 |
|
Business Day 20 |
Notification of chargeback. |
N/A |
-110.00 |
|
Business Day 21 |
Collect chargeback amount and fee from your account and deposit to Oracle account. |
-115.00 |
115.00 |
|
Business Day 35 |
Chargeback reversed. |
N/A |
100.00 |
|
Business Day 36 |
Deposit chargeback amount back into your account. (Only the chargeback amount is returned, the chargeback fee is not). |
100.00 |
N/A |
Chargeback – Second Chargeback: Funds Flow
| Business Day | Action | Your Account | Oracle Account |
|---|---|---|---|
|
Business Day 1 |
Sale -100.00 |
N/A |
N/A |
|
Business Day 3 |
Payout. |
97.00 |
3.00 |
|
Business Day 20 |
Notification of chargeback. |
N/A |
-110.00 |
|
Business Day 21 |
Collect chargeback amount and fee from your account and deposit to Oracle account. |
-115.00 |
115.00 |
|
Business Day 35 |
Chargeback reversed. |
N/A |
100.00 |
|
Business Day 36 |
Deposit chargeback amount back into your account. (Only the chargeback amount is returned, the chargeback fee is not). |
100.00 |
N/A |
|
Business Day 45 |
Notification of second chargeback. |
N/A |
-110.00 |
|
Business Day 46 |
Collect chargeback amount and fee from your account and deposit to Oracle account. |
-115.00 |
115.00 |
Note:
-
The fee collected from you by Oracle for the original transaction is not returned when there is a chargeback (both partial and full).
-
The Oracle chargeback fee is collected per chargeback incident (if a transaction goes through Chargeback and then goes through reversal following into a Second Chargeback state, then you are charged the chargeback fee twice).
-
The original chargeback amount must be returned to the guest. Oracle deducts the chargeback amount from your account and it is paid back to the guest.
-
The chargeback fee charged by Oracle is not returned to your account.
Parent topic: Chargebacks