Explanation of Chargeback Fees
The following examples explain how chargeback fees are applied. Business days have been added as an example, but these must be considered as a reference only. In these examples, positive values are credited while negative ones are debited.
Chargeback – Defense Failed: Funds Flow
| Business Day | Action | Your Account | Oracle Account |
|---|---|---|---|
| Business Day 1 | Sale -100.00 | N/A | N/A |
| Business Day 3 | Payout | 97.00 | 3.00 |
| Business Day 20 | Notification of chargeback Note: Deduction of funds for chargeback and the actual notification of chargeback can be a few days apart. |
N/A | -110.00 |
| Business Day 21 | Collect chargeback amount and fee from your account and deposit to Oracle account. | -115.00 | 115.00 |
Chargeback – Successfully Defended: Funds Flow
| Business Day | Action | Your Account | Oracle Account |
|---|---|---|---|
| Business Day 1 | Sale -100.00 | N/A | N/A |
| Business Day 3 | Payout. | 97.00 | 3.00 |
| Business Day 20 | Notification of chargeback. | N/A | -110.00 |
| Business Day 21 | Collect chargeback amount and fee from your account and deposit to Oracle account. | -115.00 | 115.00 |
| Business Day 35 | Chargeback reversed. | N/A | 100.00 |
| Business Day 36 | Deposit chargeback amount back into your account. (Only the chargeback amount is returned, the chargeback fee is not). | 100.00 | N/A |
Chargeback – Second Chargeback: Funds Flow
| Business Day | Action | Your Account | Oracle Account |
|---|---|---|---|
| Business Day 1 | Sale -100.00 | N/A | N/A |
| Business Day 3 | Payout. | 97.00 | 3.00 |
| Business Day 20 | Notification of chargeback. | N/A | -110.00 |
| Business Day 21 | Collect chargeback amount and fee from your account and deposit to Oracle account. | -115.00 | 115.00 |
| Business Day 35 | Chargeback reversed. | N/A | 100.00 |
| Business Day 36 | Deposit chargeback amount back into your account. (Only the chargeback amount is returned, the chargeback fee is not). | 100.00 | N/A |
| Business Day 45 | Notification of second chargeback. | N/A | -110.00 |
| Business Day 46 | Collect chargeback amount and fee from your account and deposit to Oracle account. | -115.00 | 115.00 |
Note:
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The fee collected from you by Oracle for the original transaction is not returned when there is a chargeback (both partial and full).
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The Oracle chargeback fee is collected per chargeback incident (if a transaction goes through Chargeback and then goes through reversal following into a Second Chargeback state, then you are charged the chargeback fee twice).
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The original chargeback amount must be returned to the guest. Oracle deducts the chargeback amount from your account and it is paid back to the guest.
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The chargeback fee charged by Oracle is not returned to your account.
Parent topic: Chargebacks