Preface

The Oracle Payment Cloud Service is a web-based application that provides a secure link to process transactions.

Purpose

This document is intended for Payment Cloud Service customers and provides details about how to onboard yourself to use the service. It describes how to create a business, business account, link business locations, and register terminals. Terminals can then be boarded and transactions completed. Reports are available to view those transactions.

Audience

Payment Cloud Service documentation applies to the following users:

• Users who perform day-to-day operations with Payment Cloud Service.

• Administrators who configure and maintain Payment Cloud Service.

Customer Support

To contact Oracle Customer Support, access My Oracle Support at https://support.oracle.com.

When contacting Customer Support, please provide the following:

• Product version and program/module name

• Functional and technical description of the problem (include business impact)

• Detailed step-by-step instructions to re-create

• Exact error message received and any associated log files

• Screen shots of each step you take

Documentation

Oracle product documentation is available on the Oracle Help Center at http://docs.oracle.com.

Revision History

Table -1 Revision History

Date	Description of Change
September 2025	Initial publication.
October 2025	Release 25.1.0: - Updated Transaction Summary Report.
October 2025	Release 25.2.0: - Updated Business Day. - Updated Review a Business Day for the Organization. - Updated Define a Business Day for a Location.
December 2025	Release 25.3.0: - Updated Add a Business. - Updated Add a Business Account. - Updated Add a Location. - Updated Set Up the Terminal and Configure Network Settings to add the Verifone M450 and links for the Verifone P630 and AMS1 payment terminals. - Added Securing your Payment Terminals. - Added Terminal Network Address Allowlist.
January 2026	Release 25.4.0: - Updated Onboard your Business. - Updated Add a Business for Canadian businesses. - Updated Add a Business Account and Edit a Business Account for payout statement descriptions and card statement descriptors. - Updated Predefined Payment Groups for user group assignments.
February 2026	Release 25.5.0: - Added Adjust a specific Business Day. - Updated View Payment Locations within a Business Account with Fee Profile information. - Updated Onboard your Business with the onboarding completion message. - Updated Set Up the Terminal and Configure Network Settings for the SFO1 payment terminal. - Added E2EE and P2PE Security. - Moved Terminal Network Address Allowlist to a dedicated page.
March 2026	Release 25.6.0: - Updated Navigation for language preferences. - Updated Onboard your Business to link to details for each onboarding step. - Updated Add a new Industry Payment Cloud Service. - Updated Add a Location, Edit a Location, Add a Sub-location, and Edit a Sub-location for Business Account assignment. - Updated Register the Terminal and Manage Terminal Workstations for terminal language settings. - Added Unassign the Terminal. - Updated Predefined Payment Groups for Payment Administrator terminal access. - Added Pay by link for Oracle Hospitality Payment Cloud Service.
April 2026	Release 25.7.0: - Added Accounting Report. - Updated Add a Location, Edit a Location, Add a Sub-location, and Edit a Sub-location with the Industry field.
May 2026	Release 25.8.0: - Updated Refunds in Oracle Payments with more information about Referenced Refunds and Unreferenced Refunds. - Updated Users and Access in Oracle Payment Cloud Service to explain how users are maintained and permissions are granted for different features.
June 2026	Release 25.9.0: - Updated Navigation and added Notifications. - Updated Verify a Business - Know Your Customer (KYC). - Updated Complete Business Verification with individual decision-maker and bank account statuses. - Added Data Reviews. - Added Payment Flows. - Updated Businesses and Business Accounts.
August 2026	Release 25.10.0: - Updated Business Management Dashboard, Businesses, Verify a Business - Know Your Customer (KYC), and Data Reviews with Business Status information. - Updated Payout Report and Chargeback Transactions Report for consistent signed amounts. - Updated Accounting Report for the applicable customer currency.
September 2026	Release 25.11.0: - Updated Business Day, Review a Business Day for the Organization, and Onboard your Business for automatic Business Day setup. - Updated Locations and Sub-locations, Register the Terminal, and Accounting Report for French Canadian language support. - Updated Transaction Summary Report. - Updated KYC pages for Registration documents requirements.
September 2026	- Added Verify Your Business: KYC FAQ. - Updated Set Up the Terminal and Configure Network Settings for the Castles S1F4 Pro payment terminal.