Escalation

The Escalation stage is used to fill in the holes for partitions whose DT models were removed during pruning by setting up a search path through the customer segment hierarchy and the location hierarchy. The DT models used to fill in the holes are not used by Manage Models calculations.

Process

Here is the high-level process for setting up an escalation.

1. Enter a series of numbers to indicate the escalation rank, which determines the order in which the escalation occurs.

2. Click Run to start the escalation process.

3. Review the escalation results in the Escalation Report.

4. After reviewing the results, if necessary, make changes to the escalation ranks and re-run the stage.

5. When you are satisfied with the results, you can complete the version and make the version active so that it is available for other applications to use.