Setup Escalation

Escalation occurs along the segment hierarchy and the location hierarchy. Here is an example of an escalation path:

Figure 2-25 CDT Setup Escalation

Description of "Figure 2-25 CDT Setup Escalation"

The following fields are required to set up the escalation.

Table 2-18 Setup Escalation

Field	Description
Customer Segment Level	Identifies the customer segment level in the escalation.
Location Level	Identifies the location level in the escalation.
Escalation Rank	Used to assign the ranks for the escalation, which determines the order in which the escalation occurs.

Here is an example of an escalation path.

Table 2-19 Example of Escalation Path

Segment Level	Location Level	Escalation Rank
Segment chain	Location chain	8
Segment chain	Region	7
Segment chain	Location area	6
Segment chain	Store cluster	5
Segments	Location chain	4
Segments	Region	3
Segments	Location area	2
Segments	Store cluster	1

You fill in the order of numbers. Every row must have an ordering number, and no ordering number can be reused.

The escalation path is specific to the user and the current version that the user is working on.

The default ordering is to go up the location hierarchy first, and then up the segment hierarchy, as shown in the example above. The reason is that the segment hierarchy has only two levels, and so its top level is very general.