Frequently Asked Questions

IDCS Activation

Since the Brand Compliance Management cloud services are installed using the activated IDCS details, it is important to ensure any activation concerns are resolved during the pre-provisioning/provisioning period, as making changes after your Brand Compliance Management cloud services are provisioned may require extended downtime.

What should I do if I cannot activate IDCS into an existing Oracle Cloud Account?

Inform your CSM or sales representative if you run into issues, providing the following information:

Existing Oracle Account name
Subscription ID of a service in the account
Administrator email for the account

What do I do if I experience errors or failures while attempting to activate IDCS?

The administrator email address must match the email which received the activation notification. If this does match and you are still running into issues, inform your CSM or sales representative, providing the following information:

Intended activation approach (new Oracle Cloud Account or activate within an existing)
Any error or failure messages received - include screen shots if possible

Can I use another identity management solution?

Only IDCS is supported in Brand Compliance Management Cloud Service implementations, however IDCS could also be integrated with external identity management providers, such as Active Directory, using its APIs.

I have multiple pre-production environments and want to have different security configurations for the same users/roles in each, can I do that?

For Brand Compliance Management, if you have multiple pre-production environments you will also have multiple IDCS tenants. This allows you to configure the Brand Compliance Management environments with different users and different role setups without having an effect on the production environment.

Cloud Service Access

I have added new users. Why are they unable to access the application?

Validate that you have the correct group/role assigned to your users in IDCS.

Ensure that the equivalent user is also set up within Brand Compliance Management.

The sequence of events to create new users for Brand Compliance Management, is to create these through the Brand Compliance Management user interface. This will in turn create the IDCS user and associate that user with the appropriate groups in IDCS.

Other

I want other users in my company to receive notifications about upgrades, planned downtime, and maintenance periods. How do I add other users?

To get the backup member or distribution list added to notifications about upgrades, monthly updates, planned downtime, and maintenance periods, raise a MOS SR with the details of the members to be added to the Notification.