Frequently Asked Questions

Cloud Account Activation

Since the Brand Compliance Management cloud services are installed using the activated OCI IAM details, it is important to ensure any activation concerns are resolved during the pre-provisioning/provisioning period, as making changes after your Brand Compliance Management cloud services are provisioned may require extended downtime.

What should I do if I cannot activate my service into an existing Oracle Cloud Account?

Inform your CSM or sales representative if you run into issues, providing the following information:

Existing Oracle Cloud Account name
Subscription ID of a service in the account
Administrator email for the account

What do I do if I experience errors or failures while attempting to activate my Cloud Account?

The administrator email address must match the email that received the activation notification. If this does match and you are still running into issues, inform your CSM or sales representative, providing the following information:

Intended activation approach (new Oracle Cloud Account or activate within an existing)
Any error or failure messages received - include screen shots if possible

Can I use another identity management solution?

Only OCI IAM is supported in Brand Compliance Management Cloud Service implementations, however OCI IAM could also be integrated with external identity management providers, such as Active Directory, using its APIs.

I have multiple pre-production environments and want to have different security configurations for the same users/roles in each, can I do that?

The recommended approach is to create roles in OCI IAM that reflect the configuration needs for each environment. Or you could consider creating two user IDs for the same person to reflect the different role configurations that they need to test.

For Brand Compliance Management, if you have multiple pre-production environments you will also have multiple OCI IAM tenants. This allows you to configure the Brand Compliance Management environments with different users and different role setups without having an effect on the production environment.

Why do I see other users in my OCI IAM instance (for example, batchuser)?

The Oracle Cloud Operations team will also seed a set of integration users required by the solutions as part of the provisioning process. These are users used for integration or internally for batch and other processing and should not be deleted.

Cloud Service Access

I have added new users. Why are they unable to access the application?

Validate that you have the correct group/role assigned to your users in OCI IAM.

Ensure that the equivalent user is also set up within Brand Compliance Management.

The sequence of events to create new users for Brand Compliance Management, is to create these through the Brand Compliance Management user interface. This will in turn create the OCI IAM user and associate that user with the appropriate groups in OCI IAM.

Other Key Contacts for Notifications

I want other users in my company to receive notifications about upgrades, planned downtime, and maintenance periods. How do I add other users?

As the Service Administrator, initially you will also be the only person receiving Oracle notifications about upgrades, monthly updates, planned downtime, and maintenance periods. Identify the key personnel in your organization who should receive critical notifications about your Cloud Service. This could include backup administrators, project managers, implementation partners, and other project team members.

Oracle recommends setting up a distribution list at your company and registering your distribution list for the notifications. If you need to make changes that require Oracle's involvement, you can raise a Service Request (SR) on My Oracle Support. Refer to Doc ID 2364511.1 for details on how to log the SR and what information to provide.