3 Provisioning

Once your environments are ready for you, the person designated as your service administrator will receive a welcome email: one for each cloud service and each environment (stage, production, and so on). This email has several key pieces of information:

• User name

  This user is referred to as the Service Administrator user in this document. A temporary password will be sent in a separate email.

• Link to OCI IAM

• Links to your Brand Compliance Management cloud services

  You should receive one email for each cloud service you purchased, including the Oracle Retail Integration Cloud Service.

• Customer Support (CSI) Number

It is recommended that you save this email for future reference, because at this point the service administrator is the only person with access.

Access OCI IAM

Once you receive your welcome email, it is recommended that you, as the system administrator, log in to OCI IAM to verify your access and create a new password. You will be assigned to the application administrator group for your production and pre-production Brand Compliance Management cloud service environments.

It is also recommended that you add additional administrators in order to have a backup administrator and share in user management administration, as at this point no one else in your organization will have access to OCI IAM or Brand Compliance Management solutions. For assistance in creating users or adding them to groups, see the following documents:

• Managing Users

• Understanding Administrator Roles

Note:

As Brand Compliance Management will have two instances of OCI IAM, one for the stage environment, and one for the production environment, you must complete this task for each instance.

Validate Cloud Service Access

Next, you should validate that you are able to access and successfully log in to the Brand Compliance Management cloud services for which you have been provisioned using the URLs provided in the email, along with the user name and password.

Register Customer Support Identifier

The welcome email will also include your Customer Support Identifier (CSI). This should be registered with My Oracle Support (MOS), which you will use to log questions or issues about these services. Follow the link in the email or access support.oracle.com to create a new account. If you already have an MOS account, remember to add your new CSI to your existing MOS account.

The first person to request access to a CSI will be checked by Oracle to ensure the domain of their email address matches the domain associated with the CSI. Once approved, they will be made the Customer User Administrator of that CSI, and can approve others to use it. If someone else has already been made the administrator of that CSI, then an email will be sent with the request to that person for approval. For more information on the Customer User Administrator, see MOS ID 1544004.2.

Note:

You will not be able to register your CSI number until your production environment has been provisioned.