Add Company Name and Logo to Account-Based Email Templates

In account-based storefronts, you can add a company name and logo to the emails generated by Retail Digital Commerce by editing the html_body.ftl file associated with any given email template.

This section applies to OSF. This section applies to Open Storefront Framework (OSF).

Note:

The account-based commerce feature may not be enabled in your environment.

To add a company name and logo, insert the following variables in the html_body.ftl file for the appropriate template:

  • ${data.organization.name} represents the company name and corresponds to the value entered for the account name when creating the account.
  • ${data.organization.logoURL} represents the path to the company logo and corresponds to the path you provided for the Store Logo during account creation.

For example, the following is a modified version of the Forgotten Password template’s html_body.ftl: 

${getString("PASSWORD_RESET_SALUTATION", data.firstName)} <br><br>

${getStringNotEscaped("PASSWORD_RESET_LINE_1", data.password)} <br><br>

${data.organization.name} <br><br>
<img src="${data.organization.logoURL}"> <br><br>

${getString("PASSWORD_RESET_LINE_2")} <br><br>

${getString("PASSWORD_RESET_SENT_SIGNATURE_TEXT")} <br><br>

At run time, both variables are replaced in the generated email with the name and logo image associated with the account.

To modify an email template, you must download its constituent files, make the modifications to the html_body.ftl file, and then upload it again. For details on this process, see the Download and edit email templates section.

You can add your company name and logo to the following email templates:

  • Abandon Order
  • Account Assignment Changed
  • Agent Cancel Order
  • Agent Edit Order
  • Agent Forgot Password
  • Agent Return Order
  • Agent Return Order Refund
  • Agent Shopper Registration
  • Forgotten Password
  • New Account
  • Order Placed
  • Wish List New Comment
  • Wish List New Member
  • Wish List New Post

These email templates are not yet compatible with company name and logo additions:

  • Items Shipped
  • Store Cancel Order