9 Integration with Oracle Digital Assistant (ODA)

Retail Home is now integrated with Oracle Digital Assistant (ODA), an AI-powered chatbot that provides real-time, interactive support to help users with application-related questions.

The ODA widget appears in the lower-right corner of the Retail Home interface upon startup.

Note:

ODA is currently available only in production environments and is not supported in pre-production environments.

Figure 9-1 Oracle Digital Assistance Widget

ODA Widget Icon

Clicking the ODA widget launches the full ODA interface.

ODA Chat Interface

Some examples of the conversation are provided below. The user utterance is prefixed with User and the response from ODA is prefixed with Bot.