8 Oracle Digital Assistance

The Oracle Retail Invoice Matching Cloud Service is integrated with the Oracle Digital Assistant. The Oracle Digital Assistant (ODA) is an AI-powered platform that enables users to interact with various business applications and services through natural conversations through chat interfaces. ODA brings together information, workflows, and assistance from multiple documentation sources into a single, unified experience.

With ODA, end users can:

  • Get Answers Quickly: Ask questions and receive timely, accurate responses to common queries about applications, policies, or business processes.

  • Personalized Experience: Receive tailored information and notifications based on your role, preferences, and recent activity.

  • Simple Interaction: Use natural language (typing or speaking) to communicate. ODA is designed to understand common phrases and conversational requests.

For the best experience, access the ODA window by clicking the conversation icon at the bottom of the screen, state your request or question clearly, and follow prompts or suggestions as they appear. If ODA cannot resolve your request, consult the documentation or log a service request to get additional support.

Figure 8-1 Oracle Assistant

Oracle Assistant Icon

Figure 8-2 ODA Chat Window

Oracle Digital Assistant Chat Window