1. Service Administrator Action List
  2. Frequently Asked Questions
  3. Cloud Services Access

Cloud Services Access

Why don't I see any links in the task list when I access my cloud service?

Validate that you have the correct group/role assigned to your user in OCI IAM. You should have the administrator job assigned for each Merchandising solution. In the production environment, these are:

  • Merchandising: RMS_APPLICATION_ADMINISTRATOR_JOB

  • Sales Audit: RESA_APPLICATION_ADMINISTRATOR_JOB

  • Pricing: PRICING_APPLICATION_ADMINISTRATOR_JOB

  • Allocation: ALLOCATION_APPLICATION_ADMINISTRATOR_JOB

  • Invoice Matching: REIM_APPLICATION_ADMINISTRATOR_JOB

If you are accessing a pre-production environment, then the job roles will have a _PREPROD extension.

If you are associated to the correct group/role above and are still having issues with seeing links in the task list or logging into the application, please log an SR for further assistance.

I can see links in the task list, but why don't I see any links under the Settings task bar option?

The links under the Settings icon require you to have the SETTINGS_MENU_DUTY associated with your group/role. If you aren't seeing these options, then that duty may be missing from the group/role you are assigned to. Validate your group/role assignment in OCI IAM. If you are linked to the administrator group/role and are still not seeing the links, then you should log an SR for further assistance.

Why can I see links in the Settings task bar option, but not the Security link?

The Security link under the Settings icon require you to have the ADMIN_CONSOLE_DUTY associated with your group/role. If you aren't seeing this option, then that duty may be missing from the group/role you are assigned to. Validate your group/role assignment in OCI IAM. If you are linked to the administrator group/role and are still not seeing the links, then you should log an SR for further assistance.

Why don't I see the Data Viewer menu option in the Merchandising task list?

Make sure that your Application Administrator role in Merchandising has the following duties and/or privileges assigned to it:

  • DATABASE_VIA_APPLICATION_EXPRESS_INQUIRY_DUTY

    • VIEW_DATABASE_VIA_APPLICATION_EXPRESS_PRIV

If not, then you should add this duty to the application administrator role using ORAAC. For details on how to add duties to roles, see the Merchandising Administration Guide. If you have this duty associated with your role and are still not seeing the link, then you should log an SR for further assistance.

Why can't I log into the Data Conversion tool?

There are groups/roles specifically for the conversion tool that you will need to associate with your user in the appropriate identity domain. For the administrator, this group/role is named DATACONV_ADMIN_JOB. If this group/role is associated to your user in OCI IAM and you are still not seeing links when you log into the Data Conversion tool, then you should log an SR for further assistance.

Why do I not see any task links in Process Orchestration and Monitoring (POM)?

Make sure that you have the Batch Administrator Job group/role assigned to you in OCI IAM, which should provide you with the privileges to see all the links. For details on the all the roles, duties, and privileges used by POM, see the Oracle Retail Process Orchestration and Monitoring Security Guide. If you are assigned to this group/role and still are not able to see any tasks in POM, then log an SR for further assistance.

Why do I not have access to create reports in BI Publisher?

Confirm access to the required BI Publisher groups by clicking on the username in the upper right corner, then select My Account. In the My Account popup click the My Groups tab. You should see the following groups listed:

Instructions for configuring these groups can be found here:

  • BI Consumer

  • BI Service Administrator

  • BI Content Author

https://docs.oracle.com/middleware/12211/biee/BIESC/GUID-7204D273-79EE-4A1A-BFCD-CF4C137328FE.htm#BIESC671

If you are still having issues, please log an SR for further assistance.

Why are tables not replicating via Golden Gate?

Review the GoldenGate target side replication for the following:

  1. The RRMS replication is in a running state. If not, check for errors.

  2. Verify the receiver server path exists and is running.

  3. Check the merchtables and merchoptionaltables files and validate configuration such as PDB names, DAS schema name, optional tables are uncommented within merchoptionaltables.

If all of these look correct, then log an SR for further assistance.