6 Frequently Asked Questions
Cloud Account Activation
Since the Merchandising cloud services are installed using the activated the default OCI IAM domain details, it is important to ensure any activation concerns are resolved during the pre-provisioning/provisioning period, as making changes after your Merchandising cloud services are provisioned may require extended downtime.
What should I do if I cannot activate my service into an existing Oracle Cloud Account?
Inform your CSM or sales representative if you run into issues, providing the following information:
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Existing Oracle Cloud Account name
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Subscription ID of a service in the account
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Administrator e-mail for the account
What do I do if I experience errors or failures while attempting to activate my Cloud account?
The administrator e-mail address must match the e-mail which received the activation notification. If this does match and you are still running into issues, inform your CSM or sales representative, providing the following information:
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Intended activation approach (new Oracle Cloud Account or activate within an existing)
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Any error or failure messages received - include screen shots if possible
Can I use another identity management solution?
Only OCI IAM is supported in Merchandising Cloud Service implementations, however OCI IAM could also be integrated with external identity management providers, like Active Directory, using its APIs.
Can I use another identity management solution?
Only OCI IAM is supported in Merchandising Cloud Service implementations, however OCI IAM could also be integrated with external identity management providers, like Active Directory, using its APIs.
I have multiple pre-prod environments and want to have different security configurations for the same users/roles in each, can I do that?
The recommended approach is to create roles in OCI IAM (and ORAAC) that reflect the configuration needs for each environment. Or you could consider creating two user IDs for the same person to reflect the different role configurations that they need to test.
Why do I see other users in my OCI IAM instance (for example, batchuser)?
The Oracle Cloud Operations team will also seed a set of integration users required by the solutions as part of the provisioning process. These are users used for integration or internally for batch and other processing and should not be deleted.
Cloud Services Access
Why don't I see any links in the task list when I access my cloud service?
Validate that you have the correct group/role assigned to your user in OCI IAM. You should have the administrator job assigned for each Merchandising solution. In the production environment, these are:
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Merchandising: RMS_APPLICATION_ADMINISTRATOR_JOB
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Sales Audit: RESA_APPLICATION_ADMINISTRATOR_JOB
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Pricing: PRICING_APPLICATION_ADMINISTRATOR_JOB
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Allocation: ALLOCATION_APPLICATION_ADMINISTRATOR_JOB
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Invoice Matching: REIM_APPLICATION_ADMINISTRATOR_JOB
If you are accessing a pre-production environment, then the job roles will have a _PREPROD extension.
If you are associated to the correct group/role above and are still having issues with seeing links in the task list or logging into the application, please log an SR for further assistance.
I can see links in the task list, but why don't I see any links under the Settings task bar option?
The links under the Settings icon require you to have the SETTINGS_MENU_DUTY associated with your group/role. If you aren't seeing these options, then that duty may be missing from the group/role you are assigned to. Validate your group/role assignment in OCI IAM. If you are linked to the administrator group/role and are still not seeing the links, then you should log an SR for further assistance.
Why can I see links in the Settings task bar option, but not the Security link?
The Security link under the Settings icon require you to have the ADMIN_CONSOLE_DUTY associated with your group/role. If you aren't seeing this option, then that duty may be missing from the group/role you are assigned to. Validate your group/role assignment in OCI IAM. If you are linked to the administrator group/role and are still not seeing the links, then you should log an SR for further assistance.
Why don't I see the Data Viewer menu option in the Merchandising task list?
Make sure that your Application Administrator role in Merchandising has the following duties and/or privileges assigned to it:
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DATABASE_VIA_APPLICATION_EXPRESS_INQUIRY_DUTY
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VIEW_DATABASE_VIA_APPLICATION_EXPRESS_PRIV
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If not, then you should add this duty to the application administrator role using ORAAC. For details on how to add duties to roles, see the Merchandising Administration Guide. If you have this duty associated with your role and are still not seeing the link, then you should log an SR for further assistance.
Why can't I log into the Data Conversion tool?
There are groups/roles specifically for the conversion tool that you will need to associate with your user in the appropriate identity domain. For the administrator, this group/role is named DATACONV_ADMIN_JOB. If this group/role is associated to your user in OCI IAM and you are still not seeing links when you log into the Data Conversion tool, then you should log an SR for further assistance.
Why do I not see any task links in Process Orchestration and Monitoring (POM)?
Make sure that you have the Batch Administrator Job group/role assigned to you in OCI IAM, which should provide you with the privileges to see all the links. For details on the all the roles, duties, and privileges used by POM, see the Oracle Retail Process Orchestration and Monitoring Security Guide. If you are assigned to this group/role and still are not able to see any tasks in POM, then log an SR for further assistance.
Why do I not have access to create reports in BI Publisher?
Confirm access to the required BI Publisher groups by clicking on the username in the upper right corner, then select My Account. In the My Account popup click the My Groups tab. You should see the following groups listed:
Instructions for configuring these groups can be found here:
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BI Consumer
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BI Service Administrator
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BI Content Author
If you are still having issues, please log an SR for further assistance.
Why are tables not replicating via Golden Gate?
Review the GoldenGate target side replication for the following:
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The RRMS replication is in a running state. If not, check for errors.
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Verify the receiver server path exists and is running.
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Check the merchtables and merchoptionaltables files and validate configuration such as PDB names, DAS schema name, optional tables are uncommented within merchoptionaltables.
If all of these look correct, then log an SR for further assistance.
Other
I want other users in my company to receive notifications about upgrades, planned downtime, and maintenance periods. How do I add other users?
To get the backup member or distribution list added to notifications about upgrades, monthly updates, planned downtime, and maintenance periods, raise a MOS SR with the details of the members to be added to the Notification.