Issuing Refunds

Topics in this part:

• Introducing the Refund Process presents an overview of the refund process, including a discussion of situations that can cause a refund, refund types and reason codes.
• Printing and Interpreting Refund Due Lists (MRDU) explains how to print the Refund Due List and use this report to verify and document the changes you make to refunds prior to processing.
• Working with Refunds, Writeoffs and Balances Due (WREF) shows you how to research refunds, change a refund's type, place a refund on hold indefinitely or until a specific date, release a refund from hold, or change the refund's status so it will be canceled or written off when you next process refunds.
• Processing Refunds (MREF) shows you how to print and reprint refund checks and process credits and write-offs.
• Printing the Processed Refund Register (PPRR) explains how to generate the Processed Refund Register.
• Processing Refunds by Order Number (MRFO) explains how to generate refunds for selected orders only.