Releasing Held Orders

Topics in this part: The following sections describe how to review and release held orders:

• Introducing Order Hold Reason Codes describes system-assigned hold reason codes and their application to orders, and presents the screens you work with to create user-assignable hold reason codes.
• Working with Customer Fraud Tables (WCFD) discusses the process of creating, changing, and deleting fraudulent customers based on customer name and address.
• Working with Miscellaneous Frauds (WMFF) discusses the process of creating, changing, and deleting fraudulent customers based on postal or zip code, credit card, and check.
• Displaying Order Hold Information presents the customer screens you can use to investigate customer detail on a held order, and the Order Inquiry function you can use to review order status.