1. Technical Guide
  2. System Operations
  3. Workflow Management
  4. SD (SVC Activation Decline) Event Processing

SD (SVC Activation Decline) Event Processing

The system creates a tickler for the SD tickler event when a stored value card activation request receives a declined activation response from the service bureau.

The system creates a tickler for each stored value card activation request that receives a declined response.

The tickler indicates the:

  • order number and ship to number associated with the stored value card

  • customer number (sold to and ship to) on the order

  • stored value card item number, SKU code, and description

To activate a declined stored value card: You must call the service bureau to activate the card.

When is the SD tickler event evaluated? The system evaluates the SD tickler event when the SVC_OUT job receives a stored value card activation response from the service bureau.

Allowing multiple ticklers for the SD event: The Allow multiple ticklers setting does not apply to SD ticklers.

SD event rule criteria: You cannot define event rules for the SD tickler event.

Resolving SD Ticklers

An SD tickler is resolved when you select Resolve for a tickler at the Work with Tickler Screen (user/group view) or Workflow Management Screen.

For more information: See Stored Value Card Purchase and Activation.