Preface

Order Management System offers a fully integrated suite of modules for managing all aspects of direct commerce transactions including order management, fulfillment, and customer service. The key benefits are:

You can fulfill and service orders from multiple channels.
Workflow options can be used to streamline order handling and provide maximum productivity.
Both online and batch authorization is supported.
You can manage promotions for effectiveness.
Return and exchange processing supports return in store.
Customer appeasement capabilities are provided before and after shipment

Overview

This guide outlines the information you need to know about Order Management System new or improved functionality in this release, and describes any tasks you might need to perform for the release. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, any tips or considerations that you should keep in mind, and the resources available to help you.

We welcome your comments and suggestions to improve the content. Please send us your feedback at retail-doc_us@oracle.com.

Audience

This document is intended for the users and administrators of the Oracle Retail Order Management System.

Documentation Accessibility

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Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

https://support.oracle.com

When contacting Customer Support, please provide the following:

Product version and program/module name
Functional and technical description of the problem (include business impact)
Detailed step-by-step instructions to re-create
Exact error message received
Screen shots of each step you take

Oracle Help Center (docs.oracle.com)

Oracle Retail product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/retail/index.html.

Comments and Suggestions

Please give us feedback about Oracle Retail Help and Guides. You can send an e-mail to: retail-doc_us@oracle.com.