4 Deprecation Advisory

As part of the continuous delivery model for cloud services, features and technical components of a solution may be removed or replaced to enhance the security, performance, and overall quality of the cloud service. When this occurs, the deprecation of a feature or component will be announced in advance, allowing customers sufficient time to anticipate the change and transition to any enhanced replacement feature/component. After the deprecation is announced, the deprecated feature or component will remain in the solution until the planned removal date and will not be enhanced or made compatible with other new features.

Features Deprecated in this Update: Deprecation is planned for the following features in the fourth quarter of 2021.

• Batch customer integration with Customer Engagement Cloud Services: In order to prevent the creation of duplicate customers in Customer Engagement Cloud Services, support for batch customer updates with Customer Engagement will be discontinued. SALES will no longer be a valid setting for the ORCE Customer Integration (L37) system control value, so the only valid setting will be INTERACT.

For a full, current list of declared deprecated features, see the current Deprecation Advisory at https://support.oracle.com/epmos/faces/DocumentDisplay?id=2666109.1.