1. Administration Guide
  2. Frequently Asked Questions

3 Frequently Asked Questions

Cloud Account Activation

Since Order Management System Cloud Service is installed using the default OCI IAM or IDCS domain details, it is important to ensure any activation concerns are resolved during the pre-provisioning/provisioning period, as making changes after Order Management System is provisioned may require extended downtime.

What should I do if I cannot activate my service into an existing Oracle Cloud Account? Inform your CSM or sales representative if you run into issues, providing the following information:

  • Existing Oracle Cloud Account name

  • Subscription ID of a service in the account

  • Administrator e-mail for the account

What do I do if I experience errors or failures while attempting to activate my Cloud account? The administrator e-mail address must match the e-mail which received the activation notification. If this does match and you are still running into issues, inform your CSM or sales representative, providing the following information:

  • Intended activation approach (new Oracle Cloud Account or activate within an existing)

  • Any error or failure messages received—include screen shots if possible

Can I use another identity management solution? Only OCI IAM or IDCS are supported in Order Management System Cloud Service implementations, however OCI IAM or IDCS could also be integrated with external identity management providers, like Active Directory, using its APIs.

I have multiple pre-prod environments and want to have different security configurations for the same users/roles in each, can I do that? The recommended approach is to create roles in OCI IAM or IDCS that reflect the configuration needs for each environment. Or you could consider creating two user IDs for the same person to reflect the different role configurations that they need to test.

Why do I see other users in my OCI IAM or IDCS instance (for example, batchuser)? The Oracle Cloud Operations team will also seed a set of integration users required by the solutions as part of the provisioning process. These are users used for integration or internally for batch and other processing and should not be deleted.

I can see links in the task list, but why don't I see any links under the Settings task bar option? The links under the Settings icon require you to have the SETTINGS_MENU_DUTY associated with your group/role. If you aren't seeing these options, then that duty may be missing from the group/role you are assigned to. Validate your group/role assignment in OCI IAM or IDCS. If you are linked to the administrator group/role and are still not seeing the links, then you should log an SR for further assistance.

Why can I see links in the Settings task bar option, but not the Security link? The Security link under the Settings icon require you to have the ADMIN_CONSOLE_DUTY associated with your group/role. If you aren't seeing this option, then that duty may be missing from the group/role you are assigned to. Validate your group/role assignment in OCI IAM or IDCS. If you are linked to the administrator group/role and are still not seeing the links, then you should log an SR for further assistance.