Preface
By integrating all aspects of the transaction lifecycle across all channels and points of service, retailers open up a wealth of opportunities to increase revenue, enhance customer loyalty, streamline operations, reduce markdowns, and cut costs. As retailers plan their path forward, they won’t find a solution as compelling as the Oracle Retail Order Management System Cloud Service to manage the order no matter where it was placed. Key benefits include:
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A fully integrated suite of modules for effective management of all aspects of omnichannel orders.
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System monitoring tools to ensure orders and other system activities are processing without interruption.
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Deep integration with Oracle Retail systems to seamlessly develop an omnichannel view of the customer and distributed orders.
Overview
This guide outlines the information you need to know about Order Management System Cloud Service new or improved functionality in this update, and describes any tasks you might need to perform for the update. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, any tips or considerations that you should keep in mind, and the resources available to help you.
We welcome your comments and suggestions to improve the content. Please send us your feedback at retail-doc_us@oracle.com.
Audience
This document is intended for the users and administrators of the Oracle Retail Order Management System Cloud Service.
Documentation Accessibility
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Customer Support
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Product version and program/module name
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Functional and technical description of the problem (include business impact)
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Detailed step-by-step instructions to re-create
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Exact error message received
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Screen shots of each step you take
Oracle Help Center (docs.oracle.com)
Oracle Retail product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/retail/index.html.
Comments and Suggestions
Please give us feedback about Oracle Retail Help and Guides. You can send an e-mail to: retail-doc_us@oracle.com
Oracle Retail Cloud Services and Business Agility
Oracle Retail Order Management System Cloud Service is hosted in the Oracle Cloud with the security features inherent to Oracle technology and a robust data center classification, providing significant uptime. The Oracle Cloud team is responsible for installing, monitoring, patching, and upgrading retail software.
Included in the service is continuous technical support, access to software feature enhancements, hardware upgrades, and disaster recovery. The Cloud Service model helps to free customer IT resources from the need to perform these tasks, giving retailers greater business agility to respond to changing technologies and to perform more value-added tasks focused on business processes and innovation.
Oracle Retail Software Cloud Service is acquired exclusively through a subscription service (SaaS) model. This shifts funding from a capital investment in software to an operational expense. Subscription-based pricing for retail applications offers flexibility and cost effectiveness.