6 Customer Service
- Establishing Customer Service Tables
- Setting Up Customer Support Tables
- Creating and Updating Customers
- Order Inquiry
- Performing Order Maintenance
- Order Status Reports and On-line Inquiries
- Managing Declined Authorizations
- Releasing Held Orders
- Managing Returns
- Issuing Refunds
- Working with Catalog Requests
- Managing Soldouts and Backorders
- Processing and Purging Subscriptions
- Memberships
- Email Repository
- Customer Service Appendices