8 Supplier Performance

Supplier Performance is an application designed to monitor the relationship performance of a supplier by monitoring major KPIs automatically and recording questionnaires for non-automatic KPIs.

There are six key metrics that are maintained by Supplier Performance:

• On Time Delivery metric compares the Estimated Arrival date of a PO shipment versus the first receipt date of the shipment.
• Quantity Compliance metric compares the expected shipment quantity versus the quantity received at a warehouse.
• Invoice Compliance metric keeps the ration of merchandise invoices with discrepancies versus without.
• Return % metric keeps track of the percentage of stock that was returned through an RTV versus the overall stock received.
• Defect % metric keeps track of the percentage of stock adjusted due to defects versus the overall stock received.
• Overall Compliance metric is the average of all the metrics.

Note:

All metrics thresholds, data windows to be used for the calculations, waiting windows for receipts, return reason codes, and inventory adjustment reason codes can be configured. For details on how to set these up during implementation, see the Oracle Retail Supply Chain Collaboration Cloud Service Implementation Guide. Supplier Performance will only start collecting data from the moment a Supplier is configured within Supply Chain Hub for Supplier Performance.

The application is designed for retailers only and provides:

• Monitor overall supplier performance.
• View supplier performance details.
• View questionnaire replies.
• Complete questionnaires.
• Maintain questionnaire templates.
• Upload questionnaires and questionnaire templates.